Celesc Expands Services with New Imply® Self-Service Kiosks

The connection between Imply® and one of the largest companies in the Brazilian electrical sector, Celesc, is set to grow even stronger! A total of 104 new Imply® Self-Service Kiosks will be distributed across the units of Santa Catarina Electric Central (Celesc), expanding the successful project that already serves thousands of residents in Santa Catarina. The partnership began back in 2021 when the first Self-Service Kiosks were installed in 49 municipalities in the State of Santa Catarina.

At that time, 85 units were made available to the population – and they have been operating ever since. With the confirmed expansion, in the second half of 2024 there will be a total of 189 Imply® Self-Service Terminals facilitating the routine and access to services for the state’s residents efficiently.

Celesc serves 285 municipalities, accounting for more than 3 million consumer units. Naturally, a company of such size values good service and customer satisfaction, which is why it chose Imply® as a partner in this endeavor. “The expansion of Imply®️ Self-Service Kiosks, with 104 new units, reinforces Celesc’s commitment to providing fast and effective services, enhancing customer efficiency and satisfaction through innovation and cutting-edge technology,” highlights Celesc’s commercial director, Vitor Lopes Guimarães.

Currently, the Self-Service Kiosks provide second copy issuance, reconnection requests, receipt issuance, and cut-off date inquiries. With the expansion in the second half of the year, a highly anticipated new feature will be implemented: the option to make payments directly at the terminal. Every detail is designed exclusively for Celesc, with product customization being a hallmark of Imply®.

Imply® Self-Service Kiosks: Optimizing Services

Self-Service Kiosks are powerful tools for company management. The equipment is customized to meet the needs of each Imply® client, who develops tailor-made solutions. Just like in the case of Celesc, it is possible to personalize the service options and functionalities of the equipment, ensuring that your client has everything they need at the touch of a few buttons.

The products are developed with cutting-edge technology and intuitive software, ensuring quality and efficiency in services. It is no wonder that automation, such as Self-Service Kiosks, is becoming an increasingly present market trend across various segments. It guarantees greater customer satisfaction, faster sales, optimized human resources, and organized internal flows.

Moreover, the Kiosks are physical representations that your company is committed to offering cutting-edge technology and quality services. After all, the alliance between Celesc and Imply puts into practice one of the values shared by both companies: innovation. Have you thought about innovating your customer service?

Learn more about self-service solutions: Self Service Kiosks | Imply® Technology