CFC Real optimizes assistance with the Maestro Imply® System

CFC Real de Santa Cruz do Sul invests in technology to better serve its customers. To optimize and streamline the services provided, it installed the Maestro Imply® Attendance and Queue Management System at its headquarters.
This important technological tool allows the efficient management of assistance. Maestro Web allows the configuration of different types of queues, the definition of priorities and waiting times, the registration of services and the real-time monitoring of the performance of the service performed.
The system also has resources for generating reports and analyzing the performance of services. Thus, based on these analyses, it is possible to identify opportunities for improving and optimizing the service provided to customers.
Through the Self-Service Terminal, the customer can access the services of first license, renewal, change and addition of category, collection of CNH, scheduling classes, financial and other services.
The Maestro System’s password call screen, in addition to organizing the waiting room, uses the time the customer is present at the point of sale to display programmed messages from educational campaigns, advertising messages and even transmission of TV channels.
Therefore, using the Maestro System, it is possible to manage customer service with excellence. This generates a good user experience regardless of the size of the establishment.
Interested? Click here to learn more: https://imply.com/pt/autoatendimento/maestro-web-2/